Refund policy

Return & Exchange Policy

I. Overview of Return Rules

We are committed to providing our customers with the best possible shopping experience. If you are unsatisfied with your purchased items or wish to exchange goods, we are glad to assist you. The summary of our return and exchange policy is as follows:

• 14-Day Return Window: You may return items within 14 days upon receipt for any reason (subject to the detailed return terms below).

• Customer Bears Return Shipping Fee: All return delivery costs shall be borne by the customer. We recommend choosing a reliable shipping method and courier to ensure your goods are returned safely and promptly.

• No Additional Return Service Fee: Apart from return shipping fees, no extra handling fees will be charged for returns.

• Final Sale Items Excluded: Please note that the return and exchange policy does not apply to products marked as "Final Sale" or "Non-Returnable".

II. Detailed Return Eligibility

• Items Must Be Returned in Original Condition: Returned goods must be intact with all original packaging, accessories and manuals included. We reserve the right to reject returns if products are damaged or accessories are lost due to improper use or handling by the customer.

• Items Must Be Unused: Returned merchandise must remain unused with no signs of damage.

• Return Request Submission: Please submit your return request via our official website or customer service hotline within the 14-day return period. We will provide you with the return address and full step-by-step return procedures.

• Refund Processing: Once we confirm the returned items meet refund requirements, we will process your refund as soon as possible. Funds will be credited back via your original payment method.

III. Exchange Policy

You may apply for an exchange if the delivered goods have quality defects or do not match the product description. We will cover the shipping cost for replacement items. After completing return formalities, submit an exchange request stating the reason and relevant details, and we will arrange the replacement without delay.

We sincerely appreciate your understanding and support. Should you encounter any issues or require assistance during the return or exchange process, feel free to contact our customer service team. We are always ready to provide dedicated service for you!